Terms of Service

1. Acceptance of Terms

By accessing and using the services provided by FoxZone Computer Repair, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these terms, please do not use our services. FoxZone reserves the right to modify these Terms at any time.

2. Services Provided

FoxZone Computer Repair provides the following services:

• Hardware diagnostics and repair
• Software installation and configuration
• Virus and malware removal
• Data backup and recovery
• System optimization and maintenance
• Network setup and troubleshooting

3. Service Estimates and Payments

Quick Diagnostics: We provide quick diagnostic services which cover the most common issues. However, complex repairs requiring extensive troubleshooting may incur a longer diagnostic fee, which will be communicated before work begins.

Price Quotes: We provide estimates for most repairs. Final costs may vary if additional issues are discovered during repair. We will contact you before proceeding with any work that exceeds the original estimate or set allowance.

Payment Terms: A initial partial payment may be required for any component(s) replacement if component(s) need to be ordered. Final payment is due upon completion of service. We accept cash, credit/debit cards, and digital payments.

Discounts and coupons: Discounts on labor and time may be offered to low-income housing. On proof of SNAP benefits with a recent store receipt where SNAP was used (within 30 days), along with a glance at your ID and SNAP card to match to your name for 58% off. We will never take your info to record it. Just add a little check in our systems that says you're good to go!

Coupons may be offered as well which are generated with a varied range of amounts off and stored within our database and will be one time use only with repair services or a custom computer built by FoxZone. These offers do not apply to hardware components cost.

4. Warranty

Labor Warranty: All labor is warranted for 30 days from the date of service, or 1 year for new FoxZone custom-built computers. If the same issue reoccurs, or an issue is found with a new FoxZone computer within this period, we will repair it at no additional labor cost. Provided the issue is not caused by user error or external factors such as hardware failure due to unforeseen manufacturer defects.

Parts Warranty: Replacement component parts are only warranted by their manufacturer and according to their own warranty period. FoxZone's warranties do not cover replacements components. Receipts will be provided so you may contact the manufacturer for component(s) ordered through FoxZone.

Exclusions: Our warranty does not cover:

• Issues resulting from software conflicts or updates
• Data loss or recovery (unless specifically contracted)
• Damage from viruses or malware post-service
• Hardware failures unrelated to our repair work

5. Data Privacy and Backup

Data Responsibility: You are solely responsible for backing up all data before bringing your device for service. While we take every precaution to protect your data, we cannot be held responsible for data loss during repair.

Data Recovery: Data recovery services are offered as a separate service with no guarantee of success. If data recovery is attempted but unsuccessful, a fee may still apply for the labor involved and referral to a dedicated recovery service.

Privacy: We may record any calls, and/or other electronic communications to FoxZone for quality assurance, along with basic information such as your name, phone number, and basic information about your needs so FoxZone can keep in contact and assist you. We do not access, copy, or share your personal data without your explicit consent. Such as a billing address for certain types of payment methods. Any and all information will be deleted 90 days after final payment for services, except any financial records required by tax law.

6. Turnaround Time

Estimated turnaround times are provided at the time of service. Times may vary based on parts availability and issue complexity. We will keep you informed of any delays. Rush services may be available depending on request.

7. Limitation of Liability

FoxZone's liability is limited to the cost of the services rendered. We are not liable for:

• Any indirect, incidental, or consequential damages
• Loss of business, profits, or data due to hardware fault or lost encryption keys
• Damage to devices not caused by our direct actions
• Issues arising from pre-existing conditions not identified during diagnostics

8. Customer Responsibilities

You agree to:

• Provide accurate information about the issues experienced as best as you know to.
• Remove any and all personal data as authorization to access your device will require signature to begin service.
• Pay final invoice at time of pickup within 30 days of notification that services are complete.
• An out of area fee of a minimal of $50 or more maybe applied depending on travel time if you require service outside the servicer area. This is to cover travel expenses. This applies for every time traveled per visit.

Invoices left unpaid FoxZone retains the right to not return any devices until final payment is made. Any partial pay from upfront component expenses up till the final invoice are not refundable.

Devices left unpaid and/or unclaimed for more than 90 days after more than 3 notices will be disposed of in accordance with Nevada law to recover unpaid fees.

Refund request after service depends on the return policy each replaced or new component by its manufacturer. If denied by the manufacturer, FoxZone may be unable to offer a refund and may or may not be able to offer to buy the device back and/or offer a next time discount on service.

9. Abandoned Devices

Devices not picked up within 30 days of repair completion may incur a storage fee of $5 per day. After 90 days, we reserve the right to recycle unclaimed devices in accordance with local laws.

10. Intellectual Property

All software installed remains the property of their respective copyright holders. We do not install or distribute pirated or unlicensed software. You are responsible for ensuring you have proper licenses for any software you request us to install.

11. Termination of Service

We reserve the right to refuse service to anyone for any reason, including but not limited to:

• Harassment or abusive behavior towards staff
• Non-payment for previous services
• Requests to perform illegal or unethical modifications
• Devices that cannot be serviced safely
• Devices that are discovered to be used in illegal and abusive acts against humanity will be given to local authorities

If you have any questions about these Terms of Service, please contact us.